📜 Policies & Information
This page outlines our academy's terms, safety rules, refund policy and privacy practices.
📑 Terms & Conditions
By joining Hermes Rollerskate Academy you agree to the terms below that ensure a safe and respectful training environment.
- Lesson Participation — All lessons must be booked and prepaid to secure attendance and smooth scheduling.
- Respectful Behavior — Maintain a positive attitude and show respect to instructors and fellow skaters.
- Liability & First Aid — We are not liable for injuries; first-aid kit and basic first-aid knowledge are available.
- Mandatory Equipment — Helmet, knee/elbow pads and wrist guards are required during practice.
- Arrival Time — Arrive 10 minutes earlier to prepare and wear equipment properly.
📩 Questions about our terms? Email us at hermesrollerskate@gmail.com
🔐 Privacy Policy
We protect your personal data and are transparent about how we collect, use and store it.
- What we collect — Name/guardian, contact details, sizes, date of birth, preferred days, city.
- Photos — Event/class photos may be used for academy history & promotion (consent requested).
- How we use — Strictly for academy operations (communication, planning). No sharing/selling.
- Storage & duration — Google Forms; secure storage; deletion upon request or after 2 years of inactivity.
- Your rights — Access, update, correct or delete your data any time.
💰 Refund & Cancellation Policy
How we handle cancellations, no-shows and refunds for lessons/workshops.
- All lessons/activities must be prepaid to secure a spot.
- Special lessons: up to 4 days before — 75% refund.
- Special lessons: up to 2 days before — 50% refund.
- Less than 48h — no refund.
- 3 no-notice absences deduct 1 prepaid session.
- Discounts are not cumulative.
- Referral discount applies while the referred friend remains active.
For cancellations, please inform us as early as possible (phone or email).
🛡️ Safety Guidelines
- Helmet, knee/elbow pads and wrist guards are mandatory.
- Skates must be in good condition (brakes/wheels).
- Inform the coach for health issues or discomfort.
- First-aid trained coaches with medical kit on site.
- Lessons may be postponed with rain/wet courts or extreme temperatures (<5°C />35°C).
- Follow the coach's instructions at all times.
❓ Frequently Asked Questions
- Do I need to bring my own skates?
- No problem if you don’t have any! We provide equipment or guide you on sizes and level.
- What if I miss a lesson?
- If you notify us in time, we try to reschedule within the month.
- Can adults join the academy?
- Absolutely — all ages are welcome.
- Are private lessons mandatory for beginners?
- For brand-new skaters, private lessons are required before joining the group class.
- How do I register or ask more?
- Fill in our interest form or contact us by phone/email.